Shipping policy

Shipping Policy

Last updated: August 21, 2026

Free shipping

LoveCove offers free standard shipping on every order to destinations available at checkout. No minimum purchase is required.

Processing and delivery time

Orders are normally prepared within 1–2 business days after payment confirmation. Our estimated total delivery time is 7–12 business days from order confirmation for most supported destinations. Business days exclude weekends and public holidays.

Delivery estimates are not guarantees. Remote locations, carrier disruptions, severe weather, customs clearance, peak-season volume, or incomplete address information may cause delays outside our control.

Tracking

When your order ships, we will send tracking information to the email address provided at checkout. Tracking may take up to 48 hours to display the first carrier update.

Delivery address

Please review your name, street address, postal code, phone number, and email before placing an order. Contact us immediately if a correction is needed. We cannot guarantee address changes after fulfillment begins and are not responsible for delays or failed delivery caused by incorrect or incomplete customer-provided information.

Protective packaging

Because our products are delicate glassware, each order is packed with protective materials designed for international transit. Please inspect the parcel and products promptly after delivery. If an item arrives damaged, contact zqw98817@gmail.com within 3 calendar days and include your order number plus clear photographs of the item, outer packaging, inner packaging, and shipping label.

Taxes and customs duties

All product prices include applicable sales taxes and VAT. Customs duties, customs-clearance fees, carrier handling charges, or other non-tax local charges, if any, are not included unless expressly shown at checkout and remain the recipient’s responsibility. Customs processing can extend the estimated delivery time.

Undeliverable, refused, or returned parcels

If a parcel is returned because of an incorrect address, repeated failed delivery, or refusal, contact us to arrange reshipment. The customer may be responsible for the additional carrier cost. If a refund is requested after the parcel returns to us, carrier costs incurred may be deducted where permitted by law.

Delayed or missing parcels

If tracking has not updated for an unusual period or shows delivery but the parcel cannot be located, first check with household members, neighbors, and the carrier. Then contact us so we can help open a carrier inquiry. Carrier investigations and replacements may require additional time.

Contact

For shipping questions or special delivery requests, email zqw98817@gmail.com.