Refund policy
Return & Refund Policy
Last updated: August 21, 2026
We want you to shop with confidence at LoveCove. You may request a return or exchange within 30 calendar days after your order is delivered.
Return eligibility
To be eligible, the item must be unused, undamaged, and returned in its original packaging with all included accessories and materials. A receipt or proof of purchase is required. Returns sent without prior authorization may not be accepted.
How to request a return or exchange
Email zqw98817@gmail.com with your order number, the item you wish to return, and the reason for your request. We will confirm eligibility and provide return instructions and the correct return address. Please do not send a return to the address shown on the original parcel unless we specifically instruct you to do so.
After approval, please use a trackable shipping service. LoveCove is not responsible for return parcels lost in transit.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 3 calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. Once verified, we will arrange a replacement or refund at no additional cost to you.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns and exchanges. We cover reasonable return or replacement shipping costs when the item received is damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable.
Non-returnable items
Gift cards, personalized or custom-made items, final-sale items, and items showing signs of use, wear, alteration, accidental damage, or missing packaging cannot be returned unless required by applicable law.
Exchanges
Exchanges are subject to availability. After we receive and inspect the original item, we will ship the approved replacement. If the requested replacement is unavailable, we may offer store credit or a refund to the original payment method.
Refunds
We normally inspect returns within 3–5 business days after receipt. If approved, the refund will be issued to your original payment method. Your bank or card provider may require additional time to post the refund.
Order cancellations
To request a cancellation, contact us as soon as possible. We can cancel an order only before it has entered fulfillment or been shipped. Once dispatched, the order must follow the return process above.
Undeliverable or refused parcels
Please provide a complete and accurate delivery address and be available for delivery attempts. If a parcel is returned because of an incorrect address, repeated failed delivery, or refusal, you may be responsible for the cost of reshipping. If a refund is approved instead, carrier charges incurred for the return may be deducted where permitted by law.
Taxes and customs duties
Applicable sales taxes and VAT are included in product prices. Customs duties, customs-clearance fees, carrier handling charges, and other non-tax local charges, if any, remain the recipient’s responsibility unless expressly shown at checkout. Refusing a parcel because of such charges does not remove responsibility for carrier or return costs.
Contact
For return, exchange, or refund questions, contact zqw98817@gmail.com.